Why Do People Call Me?

by | Mar 29, 2018

Our Straight Approach

Why do people call me? That’s the million dollar question. The reality is that I’ve been doing this long enough, and I have a straight enough approach towards residential waterproofing, that I can be approachable. I understand the seller’s got a completely different attitude than the buyer does, and I understand that a seller wants to mud jack their front porch and the buyer wants to replace it. What does the homeowner or seller really know about either avenue of it? And quite frankly, what does the realtor know about it?

It’s no different than a home inspector that has to know so many things, but at the end of the day he’s only really good at so many, so he has to defer to a specialist as myself in the foundation world or a specialist in the HVAC world or the plumbing world.

Serving the St. Louis Area For More Than 20 Years

But at the end of the day, the 20+ years of being in this business has allowed me to meet so many people, and also to help so many people. I think it’s really important that we put the customer first, that we realize that they’re our life blood. If they’re successful, we’re successful. And what’s really neat about this is when you get past the whole making the money thing, and you really start to be good at what you do, it makes you get into a book. It makes you grab the ACI 318 book and learn more about concrete. It makes you grab the structural steel book and learn more about it. Because guess what folks? You don’t even know where to find these things. How would you know how to research all these things? You can’t, it’s impossible. It even takes us a bit of effort.

Greg and I were just discussing this this morning, about how important it is to have the right resources around and be able to say where to find them. It’s difficult. It’s difficult for the engineers in this town. I’m very blessed that many of them come to me to help them diagnose, because of my practical experience. So I think people call me for the right reasons. I know that when I get up in the morning that I’m doing what I’m supposed to be doing, and I’m proud of it. I’m proud of where we’re going. I don’t see us going anywhere but up and out. To be able to teach the industry, I would love for other waterproofing companies getting started to say “Steven, I’m struggling with this.” I’ll help them. We’ve kept secrets too long.

Right People, Right Tools, Right Approach

You know, having the right paperwork, the right engineers, the right approach, it gives us a place to build. It gives us a place to grow. We need that, we need a place to have discussion. I don’t want yes me around me. And any engineer, anybody in the industry that does, I’d be a little afraid of them. Be afraid of the patented process. If something was that good, would you just sell it to me in St. Louis? I don’t think so. You’d sell it to the world. It only makes sense.

Now, I’m not making fun of people who have patented processes. Lord knows I have copied some of the coolest ideas out there from some of the biggest and some of the smallest. It’s okay, there’s no new music out there, you just put them down differently. So, at the end of the day, Waterproof Solutions brings the real-deal to the table. It’s not about being right, but it’s about getting it right. And I hope that you stay tuned.